5
Resolved

1win Suspended My Account and Refuses to Explain Why

1win Suspended My Account and Refuses to Explain Why
Jaydeep
Jaydeep
1win
June 13 6:53 PM3

I am a user of the 1win platform and my account with ID 44106876 was suddenly suspended three days ago without any explanation. When I try to log in, the system only shows “user blocked” and provides no further information about the reason. This suspension happened during normal use while I was simply trying to access my account. I have contacted 1win customer support regarding this issue but so far I have not received any response or clarification. I request that my 1win account be urgently reviewed and reactivated, that I receive a clear and detailed written explanation of why my account was blocked, and that I be allowed to withdraw any balance in my account without further unjustified restrictions. I expect this issue to be resolved as soon as possible and to be informed promptly about the outcome.

June 14 1:13 PM (18 hours after complaint)

Hello! Following an internal review, restrictions were applied to your account under clause 12.8 of the platform rules. This decision was made in line with standard security procedures, which means withdrawals are currently unavailable. At this stage, the decision remains final and cannot be reconsidered. If you would like additional clarification regarding this matter, please contact the security team.

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