Missing Deposit Of 105.18 USDT Via BSC Network
I am reporting a missing deposit of 105.18 USDT that has not been credited to my 1win account balance, even though the transaction is fully confirmed on the blockchain. My 1win account ID is 492***. On 10 June 2026 at approximately 15:10:11, I made a deposit from my Binance spot wallet via the BSC network to the deposit address provided by your cashier: 0xd96ab1d48209a8ed42f94d2023abc908693ab***. The exact amount sent was 105.18 USDT. The transaction was processed successfully, and the blockchain explorer shows that the transfer is complete. The transaction hash is 0x8262d802d7a4e7e393e40ad922f7921bea207b8392e64dc30fe5256c998b6***. Despite this, the funds are still not reflected in my 1win playable balance. I am accessing your services from Russia. I have already contacted your live support regarding this problem, but instead of a real investigation, I keep receiving automated replies telling me to wait, without anyone actually checking the blockchain data I have provided. This situation is very frustrating, as the funds are clearly visible on the blockchain and should be traceable on your side. I request that a specialist from your financial department manually checks the above TxID, confirms that the funds have arrived in your wallet, and promptly credits my 1win account balance with the missing 105.18 USDT. In addition, I expect a proper explanation for this delay and a serious review of why support only sends automated responses instead of resolving an issue that is fully verifiable on the blockchain.
Hello, Thank you for reaching out and providing detailed information regarding your missing deposit. We sincerely apologize for the inconvenience you have experienced with the deposit of 105.18 USDT.Your transaction details, including the transaction hash and the deposit address, have been noted. We understand the frustration of not seeing the funds reflected in your account, especially when the transaction is confirmed on the blockchain. We are currently escalating your issue to our financial department for a thorough manual review of your transaction. They will verify the funds' arrival in our wallet and ensure that your account is credited accordingly. We appreciate your patience as we work to resolve this matter. You will receive updates from us as soon as possible. Thank you for bringing this to our attention, and we assure you that we are taking your concerns seriously.
