I Need 1win to Trace My Missing ₹5,530 Bank Withdrawal
I am writing about a serious problem with my withdrawal from 1win casino that has still not been resolved. On 09/06/2026, I requested a withdrawal of 5,530 to my bank account via bank transfer. The transaction is shown as successful on 1win, but the money has never been credited to my Kotak Mahindra Bank account in India. I contacted your support team about this issue, and they only told me that they would “check,” but nothing has been solved and I have not received a clear answer or my money. My bank has also not received any amount matching this withdrawal. I request that you immediately return my 5,530 to me by crediting it to my Kotak Mahindra Bank account or clearly proving with valid documents where the money was sent. If you need any proof from my side, such as screenshots or bank statements showing non-receipt, I am ready to provide them. I expect this issue to be resolved as soon as possible.
Hello! We understand why this situation is causing concern. Right now your withdrawal is still being processed, and our specialists are carefully checking all transaction details together with the payment side to clarify the status of the transfer. At the moment, we are doing everything possible to speed up the review and complete the crediting of funds to your account as soon as possible. If additional information is needed during the check, our team will contact you separately.
