1win Deposits Still Missing From Account After Multiple Payments
I am writing to complain about three deposits I made to my 1win Casino account (ID: 71677***) which have still not been credited and for which I have received no proper response from your side. My most recent deposit was 6,000 made yesterday at around 7:32 a.m. In addition to this, I made a deposit of 10,000 on 31 May and another deposit of 2,000 on 1 June, and both of these are also still pending. This is not the first time I am facing this issue, as these deposits have remained pending instead of being added to my balance. I reached out to your customer support but received no response, which makes it very difficult to trust the platform. I request that all three of my pending deposits be returned to me as soon as possible. I expect a clear explanation for this problem, an immediate resolution, and assurance that such issues will not happen again.
Hello. We understand why this situation has caused frustration, especially with several deposits delayed at the same time. We checked the status: one of the deposits has already been successfully credited to your balance, while the remaining requests are still being processed. The pending transactions have now been forwarded for accelerated review. Our specialists are carefully following the status to complete the crediting as soon as possible.