1win Deposit Not Credited On Gaming Account ID - 347138636 SPP-223437
I made a deposit to my 1win account on 29 April 2026 at around 16:43 Nigerian time, using an interbank transfer from my FirstBank account for the amount of 500,000 NGN. The transfer was sent to the 1win beneficiary account with the reference/account ID shown on my slip as 000016260429164330001909638537. The money was successfully deducted from my bank account, but it has still not been credited to my 1win balance. I contacted 1win customer support regarding this missing deposit, but I have not received any satisfactory reply so far; they only keep saying that they are “trying” without giving a clear solution or timeline. I also contacted my bank, FirstBank, and they confirmed that the transaction was successful and that the amount has been credited to the receiver’s account. Based on this, I request that 1win urgently locate this transaction and credit the full amount of 500,000 NGN to my 1win account balance without any further delay, or provide a clear explanation and resolution for this issue.
Hello! We understand why this situation is causing concern. Your deposit is still being processed at the moment. Our specialists are continuing to work on the transaction and carefully checking the payment details to complete the crediting to your balance correctly. As soon as there is any update on the status of the deposit, you will be informed immediately. We apologize for the long waiting time and appreciate your patience while the processing is being completed.
