1win Deposit Via Gotym Voucher Not Credited to Account
I am writing to report an unresolved deposit issue on my 1win account. On 10 June at around 7:00 pm, I deposited 50 ZAR via mobile money into my 1win account registered with the phone number 0712744*** from South Africa, using a voucher purchased through my Gotym app, but the amount has still not reflected in my balance. After noticing that the money had not been credited, I tried to contact 1win support several times, both by calling and through other support channels, but I did not receive any response or assistance. I request that my 50 ZAR deposit made via the Gotym app voucher be located and credited to my 1win account as soon as possible, or that the amount be refunded to my mobile money account if the deposit cannot be processed. I also ask for clear information on why this delay occurred and how it will be prevented in the future.
Hello, I apologize for the inconvenience regarding your deposit of 50 ZAR via mobile money. To help resolve this issue, please send your transaction details and any relevant information. Once we receive your request, we will investigate the matter and ensure that your deposit is credited to your 1win account or refunded to your mobile money account if necessary. Thank you for your patience, and we appreciate your understanding.
