Poor Customer Service And No Reply For My Issue After Writing 10 Mails
I am writing about a problem with my 1win account balance. My 1win account ID is 366777***. On 14th of this month, I deposited ₹300 to my 1win account via PhonePe using a UTR reference number, but the money has not been added to my account balance. I am based in India and the amount was successfully debited from my PhonePe, yet my 1win balance still shows no update. I contacted 1win customer support about this issue, but I did not receive any reply. I also submitted a similar complaint earlier, but despite that, I still have not received any solution or meaningful response, and the problem continues. I request that my missing ₹300 deposit be immediately credited to my 1win account balance or refunded back to my PhonePe, and that I am given a clear and prompt explanation of why this problem occurred and why my previous complaint was ignored.
Hello! Thank you for reaching out regarding the issue with your account balance (ID 366777***). I understand your frustration regarding the ₹300 deposit made on the 14th of this month via PhonePe, which has not yet reflected in your account.We acknowledge that the amount was successfully debited from your PhonePe account, and we are currently investigating why it has not been credited to your 1win balance. I apologize for the lack of response to your previous inquiries, and I assure you that we take this matter seriously.Our team is actively working to resolve this issue. We will ensure that your ₹300 deposit is either credited to your account or refunded back to your PhonePe as quickly as possible. Additionally, we will provide you with a detailed explanation regarding the cause of this problem and the reason for any delays in communication.Thank you for your patience and understanding. We will keep you updated on any developments.
But there should be some development by now, yet there is none. All I am being asked to do is keep waiting patiently, but nothing concrete has come out of it.
It's been over 5 days and i still Haven't gotten my money in account or bank till now i had Written email to support even they don't reply your robot hot has no answer what the fuck should i do It's very frustrating now
