Where is our money, Wise? On April 25, 2025, we initiated two international transfers from our foreign account to our account in Turkey. Due to an error on our part, the funds didn’t arrive. As soon as we noticed the issue, we contacted Wise. They told us to update our account details and promised the transfer would be completed within 1–5 business days. We did exactly as instructed—immediately.
Since then, nothing but delays, conflicting updates, and total confusion. Every time we contact customer service, we’re told something different. First, it would be completed in “a day or two,” then we were told “it’s on the way,” and finally that the transfer was supposedly sent on May 6 and should arrive within 1–5 days. It’s well past that now, and we still haven’t received anything.
Even worse, the transfer doesn’t appear in our bank account or in the records of the intermediary institution. And Wise customer service now tells us, “Sorry, we can’t give any more details.” That’s outrageous. We’re not just worried about when we’ll get our money—we don’t even know if we’ll get it at all.
Our money disappeared in Wise transfer! Our grievance regarding the complaint we have written about multiple times before still continues. Two transfers that were supposed to be refunded 15 days ago are still missing! After calling customer service multiple times, we barely learned that the transfer would take 14 days, but after all this time, our money is still missing! Wise Transfer lost our money! We demand an urgent solution!
I’m extremely frustrated with Wise. On April 25, 2025, I made two transfer requests from my international account to my account in Turkey. Due to a mistake on my end, the funds didn’t arrive. As soon as I realized the issue, I immediately contacted Wise. They told me to update my account information...
I'm writing regarding a recent money transfer I made through Wise. According to the Wise app, the transfer was marked as completed and supposedly reached my Turkish bank account. However, as of today, the funds have not appeared in my account. It’s been more than two full business days since the tra...
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
On August 28, 2023, at 01:43, I transferred €100 via Wise to my bank account in Turkey under my own name (Transaction #1693401084). A fee of €5.28 was stated for the transaction. However, even after 5 days, the money has not reached my account. The Wise app still shows the status as “Waiting for you...
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
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