I purchased a Volvo XC40 SUV back in July 2021, and everything seemed fine until recently. On the morning of June 1, 2025, while driving toward Ankara and climbing the Gölbaşı slope, my car suddenly lost engine power and torque. It struggled to climb the hill. I barely managed to get the vehicle to the parking lot of the Volvo dealership in Balgat. Since there was no one available to receive the car, I left it there and handed over the key the next day.
Two weeks later, I was told the engine needed to be replaced, which would cost nearly ₺1,000,000, and that my insurance would not cover it—even though I have a 3+1 year extended warranty. The reason? I allegedly missed a scheduled service. I strongly object to this decision. How can a premium car like a Volvo require a complete engine and turbo replacement before it even reaches four years of use? This should not be happening in a vehicle of this class and price range.
Moreover, I wasn’t even provided a temporary replacement car during this whole period. Since I couldn’t afford the repair and there was no clear timeline for completion, I had to tow my car away. I find it completely unacceptable that a globally respected brand like Volvo allows its vehicles to reach an unusable state so quickly. I request that Volvo reevaluate their response and offer a proper solution under the warranty terms.
About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be sh...
Hello, I own a 2022 Volvo XC40, which I purchased second-hand. After not starting the car for a week while I was out of town, the front console screen flickered on and off when I turned on the ignition, then stopped working entirely. I live in Tokat, and the nearest service center is Otokoç Volvo in...
My Volvo XC40 has been sitting at the authorized Adana Oto Koç service center for 9 months due to a drivetrain and propulsion system malfunction. Since I brought it in, I’ve been repeatedly told that the necessary parts are on backorder, but no real solution has been offered and the repair still has...
In 2020, I purchased a Volvo XC60 from an authorised Volvo distributor. Shortly after I started using the vehicle, a warning message began to appear continuously, saying, ‘Volvo Call On, Service Required’. When I contacted the service centre, I was informed that an agreement between Turkcell and Vol...
In December 2023, I purchased a Volvo XC40 Recharge P8 from Volvo Otokoç İstinye. From the first weeks, there was a spring-like clicking noise when turning the steering wheel. The initial service visit identified it as a spring issue, replaced under warranty. Soon after, the electric charging port c...
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