About a month ago, while driving my 2020 Volvo XC90 B5, the car suddenly lost acceleration and developed both turbo and engine malfunctions. I took my vehicle to the authorized Gaziantep Volvo Parlar Service Center. The service informed me that the engine was in Istanbul, while the turbo would be shipped from Sweden. They initially said the turbo would arrive within 20 days, but even after that period ended, the part still hadn’t arrived. Later, Volvo Car informed me that the turbo would only go into production a month later and then be shipped from Sweden to Gaziantep. Because of this, my car has been waiting at the service center for over a month with no repairs done.
Throughout this process, I was not provided with any clear or satisfactory updates. I received no official communication or responses to my emails. The only information I managed to get—after I personally reached out—was that “the delay was due to a change in the turbo’s production process.” Volvo customer service has provided absolutely no follow-up or assistance.
Although my vehicle is not under warranty, the turbo issue is widely reported as a chronic defect caused by a manufacturing flaw, as reflected in both online discussions and service records. Therefore, I requested a free repair, but my request was denied. Additionally, I was not provided with a replacement car, and I was presented with an extremely high repair cost—around ₺900,000.
As a lawyer, this situation has caused me serious hardship. I have experienced delays in court hearings, disruptions in meetings with clients, and my inconvenience is still ongoing.
Since this is a recurring, known defect in my vehicle, I request that my car be repaired free of charge and that I be compensated appropriately for the hardship and loss of time I have suffered.
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