I Believe Two of Our New Volvo EX30s Share the Same Manufacturing Defect

In January 2026, my spouse and I purchased two brand-new Volvo EX30s together, based on our trust in the brand's approach to safety and quality. However, both vehicles became unusable within a short time due to the same critical "Electric Drive Fault" issue. My spouse's vehicle broke down in February 2026, and mine broke down in April 2026. Our vehicles sat at the authorized service center for approximately five and four months respectively.
During this time, the vehicles were never used, and no explanation was given to us regarding the potential effects of the battery, brakes, suspension, seals, and other mechanical parts sitting idle for such an extended period. Due to our work, we drive more than 100 km every day and also carry our child in the vehicle. Because of this, we have serious concerns about the safety of our vehicles.
The fact that the same critical fault occurred in two different vehicles purchased on the same date increases our concern that this issue is not an isolated case, but rather a systematic problem stemming from manufacturing or design.
Even though our vehicles remained under Volvo's control for months through no fault of our own, the warranty period continued to run during this time. Our request to have the warranty period extended by the amount of time the vehicles spent in service was rejected by Otomol Çankaya customer representative Mr./Ms. S**** Y********.
Additionally, if we were to sell these vehicles in the future, we would be obligated to disclose the serious fault to the buyer, resulting in a significant loss in resale value. Despite this, we were told the vehicles could only be repurchased at their secondhand market value, effectively placing the burden of the manufacturing defect's damage on us.
Throughout this process, we did not receive solution-oriented support from Otomol Çankaya. In particular, during our conversation with Mr./Ms. S**** Y********, they stated they weren't familiar with our file, and even though we hadn't mentioned filing any lawsuit, their statement that "If you go to court, the process will take three years and you won't get anything" had a discouraging effect on our exercising our legal rights. In addition, our requests for a warranty extension and vehicle replacement were also rejected, with only a trade-in at secondhand value being offered.
I believe our rights as consumers regarding defective goods, under Law No. 6502 on the Protection of Consumers, need to be protected. Given that the same manufacturing-related fault occurred in two separate brand-new vehicles belonging to our family, and that the authorized dealer has failed to offer an effective solution to resolve our grievance;
I am filing this complaint against Otomol Çankaya.