I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I p...urchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int
While my phone was connected to Wi-Fi at home, my Vodafone internet suddenly dropped by 20 GB. I filed a complaint, and ...customer service said they would get back to me within 10 business days, but no one responded. It's disappointing that such a large company can't provide clear information about da
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times abou...t this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo
My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every m...onth, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the r
I have been a Vodafone Home Internet customer for three years. My current tariff is set to end in March 2025, so I was r...eviewing renewal options through the Yanımda app. One day, the monthly 35 Mbps package was ₺350, but the next day it increased to ₺445. This sudden and drastic change feels unfair
As my time with Vodafone draws to a close, I can't help but feel worn out by the recurring frustrations I've encountered... year after year. I'm fed up with the burden of high tariffs, the never-ending price hikes on my current plan, and the frustrating lack of clarity regarding available sub-packages
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it... was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They
I signed up for a free monthly YouTube membership through Vodafone. Months ago, they claimed it was canceled, yet paymen...ts have continued to be deducted via Hepsipay. I contacted Vodafone, who assured me the issue was resolved, but YouTube continues to charge me. This back-and-forth has been exhaust
Despite paying all my bills and having no cancellation fees, Vodafone sent me an erroneous bill after completing the tra...nsition process. I verified myself and confirmed with the Vodafone dealer that there were no cancellation fees before the transition. I paid all my bills before transferring my num
On January 17, 2024, at 10:04 AM, I unintentionally subscribed to Getcontact through the application without my knowledg...e. Subsequently, I canceled the subscription, but Vodafone still billed me for the subscription fee. I am requesting a refund, and I kindly ask for the necessary actions to be take
On December 31, 2023, at 11:53 PM, I experienced unauthorized mobile payment deductions through my Vodafone® operator fo...r Tencent Games Turkey® (PUBG Mobile). Two charges were made and reflected in my bill. I have no app or membership associated with this game on my phone. I request a refund for thi
I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was... in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automati
Despite creating multiple records on this platform, my issues have not been resolved; instead, numerous irregularities h...ave taken place. I've even uploaded a video as evidence – during the so-called "2nd billing period," an unjustified extra charge was imposed, and they never sought my approval. Not
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11....2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I
I called Vodafone customer service on November 18 at 12:30 p.m. on a Saturday to talk about a problem. I was moved to th...e cancellations department and talked to a person named M******. During our conversation, the supervisor, E*******l, promised that they would fix my problem and extend my tariff fo
I applied for a new Vodafone line through online services on October 13, 2023, at 13:45. Subsequently, I received a call... from Vodafone stating they have exclusive promotions for new line applications, emphasizing a reduced fee of only ₺30, payable in 12 installments on my monthly bill. Curious about
I happen to face an ongoing issue with Vodafone as they have failed to cancel my paid additional package. Last month, I ...purchased an extra package, and this month it hasn't been canceled, forcing me to continue with unwanted charges appearing on my bill. Tomorrow, on December 1st, my bill will be up
I hopped on the Spotify 50% discount bandwagon on November 20, 2023, made the payment through mobile, expecting half of ...it to come back to my bill. Well, surprise, surprise—it didn't. Today, my bill is due, and still, no refund in sight. I called up customer service, but they were about as helpful a
Through the Vodafone Yanımda app, I bought the Red Advantage 30GB Ultra package. It said on the box that it came with 30... GB of internet, 3000 minutes, 250 SMS, and unlimited use on YouTube®, Instagram®, Facebook®, Spotify®, and WhatsApp®. It turns out, though, that the social media packages for YouT
about two months ago, Vodafone called to ask us to renew our contract. We talk to their customer service, agree to the d...eal they offer, and think that everything is fine in the world of telecom. When the due date comes around, bam! We are given a huge ₺814 bill and Vodafone's reason? I see. They say
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺...140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib
I had the right to 4 days of free use abroad every month included in my package; I used this right for 4 days in Poland.... When my bill was issued, I was faced with a very large bill and called customer service. The officer I spoke to stated that he saw a possible problem with the billing of the line
I recently bought an extra 50GB of mobile data from Vodafone without meaning to. Even though I told their customer servi...ce about my situation, they told me there was no way to cancel this purchase. It's annoying to run into a policy that won't bend, especially since I have unlimited mobile data and
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse..., I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil
