I happen to face an ongoing issue with Vodafone as they have failed to cancel my paid additional package. Last month, I purchased an extra package, and this month it hasn't been canceled, forcing me to continue with unwanted charges appearing on my bill. Tomorrow, on December 1st, my bill will be updated, and once again, the charge will reflect due to the package not being canceled. To add to the frustration, I am unable to reach customer service for assistance. I am not willing to overpay on my bill and urgently request the cancellation of the extra package, ensuring it does not reflect on my bill moving forward. Your prompt attention to this matter is highly appreciated.
Despite the fact that I have switched to Vodafone's unlimited plan, they have not terminated the extra internet package that I had previously purchased from them. On top of adding the cost of the additional package to my bill, they took the amount of the cancellation fee for the package I had previo...
On September 5th at 13:23, Vodafone customer service offered me a deal to switch to an 8 GB compatible package, which I accepted, committing to a one-year contract. However, I received a message citing technical issues, and then another saying my package request was received. Assuming it was process...
After opening a message link from Vodafone, I explained the situation to customer service to understand the issue. They said that the link I opened was a package confirmation. I said that I did not have such a request and asked them to cancel the transaction. Although the messages I received were fo...
My interactions with Vodafone have been nothing short of deceptive. They assured me that activating the 24 tl overage protection feature would result in no additional charges being added to my bill. Despite having this feature enabled, they still charged me for overages. I quickly canceled the featu...
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