I called Vodafone customer service on November 18 at 12:30 p.m. on a Saturday to talk about a problem. I was moved to the cancellations department and talked to a person named M******. During our conversation, the supervisor, E*******l, promised that they would fix my problem and extend my tariff for another 24 months at a good rate to make sure I was happy. I said yes to the offer. But I asked directly about the specifics of my plan, including whether services like Video Pass would continue, among other things. M***** told me that everything about my current package would stay the same, even Video Pass. About 10 days later, I was disappointed to find that my 18.9 GB internet allowance had been used up. When I checked the Vodafone app, I saw that Video Pass was no longer active, which meant that all of my internet use on YouTube.com was taken away from my regular allowance When I called customer service, they told me I couldn't go back to my old package and that I would have to pay an extra 119 TL on top of my current package to get the Video Pass service again. At this point, I'm not sure whether to be sad about losing my 18.9 GB of internet or the good features that came with my package. It's disappointing that this kind of problem can't be fixed within Vodafone's large network.
I've recently had a frustrating experience with Vodafone. They unfairly labeled additional packages as "plan overage fees." Here's what happened: I received an SMS notification that my internet usage was nearing its limit, so I promptly turned off my mobile data. While connected to Wi-Fi, I decided ...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
On the evening of October 18th, after 7:00 PM, I called Vodafone customer service with an issue related to an extra package. Unfortunately, the problem couldn't be resolved. After reluctantly accepting the situation, I received a message following the call. To my astonishment, my long-standing Prepa...
I've used Vodafone for a long time and have 3 postpaid lines. But this month, without my permission, Vodafone added an internet package to my account for no clear reason. When I tried to get out of it, they told me I would have to pay a fee. Because of a mistake made by Vodafone, an 182 TL cancellat...
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