The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I was asked for a photocopy of my ID and a signed petition, in addition to these. I shared my signed petition, identity information, back and front photos, receipts and asked for their return. It was said that the refund would be made within 4 business days, but still no refund. In the link they sent, the refundable fee was ₺636.30. When I just looked, the fee to be refunded was updated to ₺295. It's really incomprehensible that you're not refunding my ₺341 money without any explanation. It's been 17 days and still no solution. I want to close my line, but I cannot close it because this period continues.
We've been using four Vodafone corporate lines for our business since 2015. We signed a new contract on August 14, 2023, but by September 5, the commitments for these lines were canceled. On September 6th, they sent a crazy bill of 2,820 TL for the four lines that weren't subscribed to. We paid the ...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
For 1.5 months, Vodafone has not refunded my money that it has obtained by unfair gain. They change the tariff by calling without my approval (my mother uses the line), although my mother said that my daughter does not have a daughter and I do not understand, as if it was not enough, my money, which...
I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automati...
On October 22, 2023, at 9:06 AM, I called customer service to switch my plan to a prepaid line. They offered a suitable plan for 204 TL, which I accepted. However, two hours later, I noticed the message didn't arrive. I called again at 11:34 AM, informing them about the missing message. They assured...
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