I had the right to 4 days of free use abroad every month included in my package; I used this right for 4 days in Poland. When my bill was issued, I was faced with a very large bill and called customer service. The officer I spoke to stated that he saw a possible problem with the billing of the line and that the excess amount would be refunded to me. When he asked how I wanted to receive the refund, we agreed that since I would be porting my number, I would first pay the invoice and then give my IBAN to receive the refund. I paid the bill, but when no one asked for IBAN, I called customer service again. This time, the person I spoke to told me that I would be refunded ₺419 and that I would be called again for IBAN. When no one called me again, I called customer service again and they told me that there was no refund and that the fee would not be refunded. This officer even stated that the 4-day free international use for my line was a one-time only, but this was not the case, I had an unlimited package and "4 days free domestic service every month". I had external use. I cannot get accurate information; customer representatives give different information. As a result, I will request the voice recordings through a lawyer and file a lawsuit. I realized that I was being made fun of and brushed aside, and since I couldn't get accurate information, I couldn't find out where the problem was coming from. It wasn't enough for me to spend days on the phone trying to get a penny; now we will talk to lawyers and cases. It's a shame, really. Vodafone was a regret for me.
Vodafone customer service provided me with incorrect information. They assured me that I could use the same tariff I had in Turkey while traveling abroad for a fee. However, after leaving the country, I was charged daily fees. When I returned to Turkey, I went back to my old strategy and inquired ab...
Once again, Vodafone has slapped me with an unjustifiable bill of 1087.4 TL. Despite winning my April dispute over the 504 TL bill, they have failed to refund me the owed amount of 449 TL, and now they claim that the bill was reviewed by their relevant service and deemed valid. Not stopping there, t...
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
I purchased a 1-day package to benefit from my package usage rights abroad using the Vodafone application. The package was offered by the Vodafone application in accordance with the tariff I use. However, when I went abroad, I could not make any calls or use the internet service. Although there was ...
On 06/04/2023, while at Stuttgart Airport in Germany, my daughter couldn't reach me, so she called me to learn my location. The phone call lasted approximately 2-3 minutes. The second call came from my daughter in Italy, which also lasted around 2-3 minutes. I had briefly used the internet to search...
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