I applied for a new Vodafone line through online services on October 13, 2023, at 13:45. Subsequently, I received a call from Vodafone stating they have exclusive promotions for new line applications, emphasizing a reduced fee of only ₺30, payable in 12 installments on my monthly bill. Curious about this offer, I inquired at a Vodafone store and was informed that the standard cost for a new line is ₺400, but they do allow customers to divide this amount into 12 installments, whether acquired in-store or online. When I mentioned this to the Vodafone representative who contacted me through online services, they insisted there was no new line fee and reiterated the details of the supposed promotion. I expressed my concern about the discrepancy and clarified that if my bills exceeded the agreed amount, I would file a complaint. The representative assured me that our conversations were recorded and mentioned that my monthly charges, including the ₺138 tariff fee, a ₺10 radio tax, and the ₺30 installment, would not exceed ₺150 or ₺155. However, I now observe the new line fee reflecting on my bill. I request immediate resolution to rectify this discrepancy and address the financial implications on my invoice.
In September, I purchased a new phone from Vodafone for 12 installments at 1280 TL per month, totaling 15,360 TL. Although the first installment should have been in October, they charged me for two installments in October: 1,512.60 TL on October 23 and 1,310.20 TL on October 30. When I contacted cus...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I received a call from Vodafone customer service on October 6, 2023, asking me to switch back to my old subscription after using the new line for only 3 days. Little did I know that this call would lead to the loss of my internet connection. They eventually restored it, but now I'm stuck with a term...
I was called by a Vodafone customer representative on 27.07.2023 at 13:05. I was given misleading information by saying "Your first-period tariff ends today, we have a new special campaign for you, if you participate, you will continue at 145 TL, if you do not participate, the current price of the c...
On July 19, 2023, an automatic charge of "74 TL" was deducted from my Worldcard digital card with the last four digits "4912 0550 xxx 1778" for the Simple X Small package associated with my registered mobile number: 0530 xxx 29 19. Despite being informed that the Simple package would be discontinued...
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