Despite creating multiple records on this platform, my issues have not been resolved; instead, numerous irregularities have taken place. I've even uploaded a video as evidence – during the so-called "2nd billing period," an unjustified extra charge was imposed, and they never sought my approval. Not only did they convert my number into a business line without my consent, but they also opened up my personal data processing. Despite my repeated attempts to rectify this, Vodafone representatives seem to take it lightly, engaging in automatic conversations and making me feel like they're mocking the situation. Despite their system stating a bill of 172 TL, representatives claim they don't see such a figure on their screens, insisting my second period charges are higher. I've filed necessary complaints, and while my first period was listed as Red Star 1st Term, the second period is erroneously labeled as the new Red Star 2nd Term. Due to their manipulation of charges on the new tariff, they should be penalized for this fraudulent billing, don't you think?
Vodafone appears to have done nothing but deceive people. I signed up for their services, but when I tried to cancel them, they charged me 12,800 TL, which I reluctantly accepted. Then, seemingly out of nowhere, they sent me another bill for 17,400 TL. They claim to have listened to the call recordi...
As I'm a Vodafone user, I was reminded by customer service that my commitment was about to end. They quoted a price of ₺140 for the new term. On October 29, I called customer service again, expressing my interest in benefiting from the 2nd-term campaign. The lady on the phone stated it wasn't possib...
I am a Vodafone customer, and a customer service rep offered me an upgrade from my 30GB Red plan to a 40GB plan for 200 TL, saying that my social media use (YouTube.com, Instagram, WhatsApp, etc.) would not count toward my data limit. I took them at their word and took the offer. But in the first mo...
I currently have two lines with Vodafone, both approaching the end of their compatible Maxi 1st Term commitments. Vodafone keeps calling me, but it seems like none of the representatives have any information about my account. They offer various suggestions and ask me to switch to different plans, co...
We've been using four Vodafone corporate lines for our business since 2015. We signed a new contract on August 14, 2023, but by September 5, the commitments for these lines were canceled. On September 6th, they sent a crazy bill of 2,820 TL for the four lines that weren't subscribed to. We paid the ...
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