purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, still doesn't reflect in the system. I'm left wondering, what exactly is happening? Why hasn't the amount I paid (1235 TL) been refunded to my card yet? Additionally, I noticed a discrepancy in the stamp duty charges. The initial charge was 75 TL, but post-refund, the amount paid seemed to follow a tariff of around 350 TL. Unfortunately, I can't get detailed information on this matter as customer service is only attentive and insistent during the sales process.so, I'm requesting the immediate correction of the refund for the online shopping installment payments reflected in my 10th and 11th-month Vodafone bills, along with a clarification on stamp duty charges. As a customer, I believe I deserve the same attention and support when issues arise as when making a purchase. Otherwise, I'm considering transferring my entire family's Vodafone subscriptions elsewhere, as the level of service I received during sales should extend to problem resolution as well.
I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automati...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
In September, I purchased a new phone from Vodafone for 12 installments at 1280 TL per month, totaling 15,360 TL. Although the first installment should have been in October, they charged me for two installments in October: 1,512.60 TL on October 23 and 1,310.20 TL on October 30. When I contacted cus...
Without my knowledge or permission, Vodafone added a mobile payment for a total of 1220 TL to my existing bill. The customer service department keeps passing me off to other departments and doesn't seem interested in resolving the problem we're having. How is it possible that a payment has been made...
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