I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I purchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no internet at all. This unfair situation led to extra costs even though I had already paid for additional data. I kindly request that the usage priority be corrected immediately.
I visited Egypt from October 24, 2023, to October 29, 2023. Before departing, I disabled international usage to avoid any unexpected charges. On the second day of my trip, October 25, 2023, despite not receiving any confirmation message, not texting 'Yes,' or requesting any additional package, Vodaf...
I used Vodafone abroad within the scope of the Vodafone all-inclusive passport package. Although I had approximately 7 GB of internet, an additional fee of approximately 510 TL was charged as an overage package in addition to the international usage package amount. I contacted customer service and t...
When I called Vodafone, they told me that I had been overcharged. Despite the fact that I had not requested it, I was sent a text message about an additional package. They applied this plan, even though I still had 176MB of internet left, which resulted in an overcharge of 65 TL being added to my bi...
I'm a Vodafone customer. Last night, I remembered the trouble I had with data overage on my previous carrier, T****, and decided to set a limit on Vodafone as well. So, I set the spending limit to 200 TL in the invoice settings to prevent excessive internet usage after my package runs out. However, ...
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