I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automatic payment instruction. This means we ended up paying a total of ₺571 twice. When we contacted Vodafone customer service about this, they assured us that the next month's bill would automatically deduct the paid ₺571, and we wouldn't need to make any additional payments. However, this didn't happen, and our November bill wasn't adjusted for this amount. We paid the November bill separately again. They didn't provide any support throughout this process, and there was no refund. Now, we can't find anyone who can help us with this issue. It's hard to comprehend why a big company like Vodafone would be so poor in customer service. This issue continued with the bill on December 6th. We urgently need someone to reach out to us. How long will this continue?
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
purchased a device through online shopping, and it turned out to be visibly faulty, without any prior inspection. worse, I encountered the same issue twice. The first return request was processed within 3-5 days, including a refund. However, the second return request, despite being 20 days in, stil...
Vodafone charged me an exorbitant 1250 TL when my bill should have been only 118 TL. That's insane! To make matters worse, they've been deducting 149 TL from five different companies via Vodafonepay multiple times. What exactly is going on? When I contacted Vodafone about the overcharging, they had ...
Despite paying the requested amount for the overdue invoice, my Vodafone bill remains unpaid for months. Misdirection from customer representatives led to an erroneous lump-sum billing. Despite expressing my grievance and assurance of investigation, no resolution has occurred. Vodafone instructed a ...
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