Vodafone Overcharged Me for Apple Store Purchases - Refuses to Refund
My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every month, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the runaround. Vodafone tells me I made purchases through the App Store when I call them. However, when I call Apple, they say they don't see any sales. I need this problem to be fixed right away, and I want my money back for the extra fees that have been taken from me over the last six months. Anyhow, if this doesn't get resolved, I will have to go to court to fight for my rights.
Dear Customer, Thank you for contacting us. Making your experience with Vodafone products and services flawless is our top priority. We have initiated the follow-up and review process regarding your request. We will share detailed information on the matter as soon as possible. We wish you a good day. Vodafone Customer Services
Dear Customer, we called you from the Vodafone Communication Center to inform you about the result of your complaint, but we could not reach you. We will call again during the day. We kindly ask you to answer the call so that we can provide a solution. We wish you a good day. Vodafone Customer Services
Dear Customer, As we informed you during our phone conversation, we have completed the necessary procedures to resolve the issue you experienced. We hope you are satisfied with the solution we provided, and we thank you for choosing Vodafone products and services. You can easily perform your other transactions related to Vodafone. We wish you a good day. Vodafone Customer Services
