My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every month, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the runaround. Vodafone tells me I made purchases through the App Store when I call them. However, when I call Apple, they say they don't see any sales. I need this problem to be fixed right away, and I want my money back for the extra fees that have been taken from me over the last six months. Anyhow, if this doesn't get resolved, I will have to go to court to fight for my rights.
I wanted to switch to a new plan after my commitment ended via the Vodafone Yanımda app. First, it gave an error, but on my second try, it said the process was completed. But when I checked later, Vodafone hadn't made the switch. I called on October 2nd, and a person named A*** said they made a reco...
In September, I purchased a new phone from Vodafone for 12 installments at 1280 TL per month, totaling 15,360 TL. Although the first installment should have been in October, they charged me for two installments in October: 1,512.60 TL on October 23 and 1,310.20 TL on October 30. When I contacted cus...
The previous month, I made three separate purchases of international roaming packages from Vodafone. Despite this, they continued to charge my card a total of 2,800 TL. They will not issue a refund under any circumstances, despite the numerous complaints that have been filed against them. They assur...
Vodafone charged my bill in July under the guise of "mobile payment," slapping me with an unexpected 330 tl fee. I'd never used such a service before! When I called, they asked if they could deactivate my "mobile payment," which I hadn't authorized in the first place. I immediately requested that th...
I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automati...
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