I had been a Vodafone customer for more than 12 years and recently changed to Lowi. My Lowi contract is dated 16 February, and before requesting the change I had a Vodafone tariff that included a fibre + mobile + TV pack, to which I later added Netflix as an extra complement. When I processed the ch...
I am using Vodafone’s All Inclusive Passport service while abroad, but since the internet in my plan was not enough, I purchased an additional 50 GB package. However, instead of using this 50 GB, Vodafone’s All Inclusive Passport ignored it and charged me ₺200 for a 500 MB package as if I had no int...
While my phone was connected to Wi-Fi at home, my Vodafone internet suddenly dropped by 20 GB. I filed a complaint, and customer service said they would get back to me within 10 business days, but no one responded. It's disappointing that such a large company can't provide clear information about da...
I switched my Vodafone postpaid line to prepaid. On May 31, 2025, I called Vodafone customer service multiple times about this issue and was told that, including a cancellation fee of just over ₺400, my final bill would be around ₺900. However, contrary to what Vodafone stated, they issued a bill fo...
The Vodafone 4-digit one-time password never comes! What a ridiculous app. First, you have to text 'S' to 7000, and you receive an 8-digit password. But then the app asks for another 4-digit password that never arrives! I just signed up for Vodafone yesterday, and I already regret it. I can’t even c...
My Vodafone bill has been over ₺2,000 every month for the past six months, even though it should be around ₺500. Every month, either Vodafone or Apple charges me the wrong amount, and it feels like I can't get out of this loop. I've been trying to fix this problem for hours, but I keep getting the r...
I have been a Vodafone Home Internet customer for three years. My current tariff is set to end in March 2025, so I was reviewing renewal options through the Yanımda app. One day, the monthly 35 Mbps package was ₺350, but the next day it increased to ₺445. This sudden and drastic change feels unfair ...
Vodafone disregards disabled rights. I recently switched my GSM number from Turkcell to Vodafone. Afterwards, I told the Vodafone dealer who switched me that I had a disabled report and wanted to benefit from %25 disabled discount, which all other GSM companies give. He told me that Vodafone do not ...
Vodafone changed my postpaid line to prepaid without my consent. I had intended to terminate my contract a day before it was scheduled to end on August 6, so it was a bit shocking for me to see this change. To ensure a smooth process, I made an early call to the customer service representative. They...
I signed up for a free monthly YouTube membership through Vodafone. Months ago, they claimed it was canceled, yet payments have continued to be deducted via Hepsipay. I contacted Vodafone, who assured me the issue was resolved, but YouTube continues to charge me. This back-and-forth has been exhaust...
Despite paying all my bills and having no cancellation fees, Vodafone sent me an erroneous bill after completing the transition process. I verified myself and confirmed with the Vodafone dealer that there were no cancellation fees before the transition. I paid all my bills before transferring my num...
I switched my mobile number to Vodafone three months ago, and I was promised a seamless transition to a billing plan. However, despite repeated attempts and assurances, I remain stuck on a prepaid plan with limited data. Currently, I am paying ₺350 for a mere 25GB of data, which is severely restric...
I've been a Vodafone Redbox user, and for the past three months, my bill hasn't been delivered to my email. I had requested the bill to be sent to my email instead of paper to reduce waste, but for the last three months, it hasn't arrived. I've called customer service on 10 different dates, explaine...
On January 17, 2024, at 10:04 AM, I unintentionally subscribed to Getcontact through the application without my knowledge. Subsequently, I canceled the subscription, but Vodafone still billed me for the subscription fee. I am requesting a refund, and I kindly ask for the necessary actions to be take...
On December 31, 2023, at 11:53 PM, I experienced unauthorized mobile payment deductions through my Vodafone® operator for Tencent Games Turkey® (PUBG Mobile). Two charges were made and reflected in my bill. I have no app or membership associated with this game on my phone. I request a refund for thi...
Dear sir / Madam My ID : 99297369*** Name : **** ******** ********* Telefone : 0535486**** customer number: 0017178185 I received SMS messege from you this meesege : Dear customer, your modem, which needs to be returned as part of the service cancellation, has not reached us. A ₺400 modem penalty fe...
I have an automatic payment instruction for my Vodafone bill. However, even though the automatic payment instruction was in place, it appeared that my bill for October wasn't paid. So, I paid it separately using my number. Later, we realized that they had also deducted the money through the automati...
Despite creating multiple records on this platform, my issues have not been resolved; instead, numerous irregularities have taken place. I've even uploaded a video as evidence – during the so-called "2nd billing period," an unjustified extra charge was imposed, and they never sought my approval. Not...
The last bill of my Vodafone line of ₺636.30 was withdrawn twice from my Garanti Bank and Ziraat Bank accounts on 15.11.2023. I contacted customer service many times and was asked to email the receipts and IBAN information to the document request form, which I did. Later, due to missing documents, I...
I called Vodafone customer service on November 18 at 12:30 p.m. on a Saturday to talk about a problem. I was moved to the cancellations department and talked to a person named M******. During our conversation, the supervisor, E*******l, promised that they would fix my problem and extend my tariff fo...
I applied for a new Vodafone line through online services on October 13, 2023, at 13:45. Subsequently, I received a call from Vodafone stating they have exclusive promotions for new line applications, emphasizing a reduced fee of only ₺30, payable in 12 installments on my monthly bill. Curious about...
I happen to face an ongoing issue with Vodafone as they have failed to cancel my paid additional package. Last month, I purchased an extra package, and this month it hasn't been canceled, forcing me to continue with unwanted charges appearing on my bill. Tomorrow, on December 1st, my bill will be up...
I hopped on the Spotify 50% discount bandwagon on November 20, 2023, made the payment through mobile, expecting half of it to come back to my bill. Well, surprise, surprise—it didn't. Today, my bill is due, and still, no refund in sight. I called up customer service, but they were about as helpful a...
