Monster Warranty Service Complaint Over Unexpected Motherboard Failure

I sent my Monster Abra A5 V21.2.2 laptop to Monster's service center for maintenance and inspection. After the maintenance and inspection were completed, I received my laptop back in working condition. Approximately five months after its warranty expired, I sent the laptop back to the service center at Monster's own recommendation to complete the extended warranty process. Up to that point, everything seemed normal. However, what happened afterward is genuinely concerning.

My device arrived at the service center on October 23, 2026. Monster's own service intake photographs clearly show that the laptop was displaying an image and could be powered on, although it was showing a CMOS battery warning. In other words, the device was operational when it was accepted for service.

However, on October 31, the following note was added to the service record: "Power is coming in, but the device does not turn on. CPU failure; motherboard needs to be replaced." I was then quoted an astonishing 25,900 TL for a motherboard replacement! This amount is remarkably close to the original purchase price of the laptop.

What makes the situation even more concerning is how the service process was handled. I was contacted twice during the service process and informed that there was no problem with my device. After I contacted the company myself, I was told that additional information needed to be collected and certain procedures had to be completed, which further delayed the process. Eventually, I was informed that the laptop I had submitted in working condition could no longer be powered on and that its motherboard needed to be replaced.

What I cannot understand is this: How can a laptop that had undergone maintenance and inspection just two days earlier and had been returned in working condition suddenly develop a motherboard failure when it is sent back to the service center for an extended warranty procedure? Moreover, your own service intake photographs from October 23 clearly show that the laptop was displaying an image.

My personal suspicion is that the device may have been powered on and off several times during the service process and that a problem could have occurred during these procedures. Of course, the exact cause should be established through technical reports and diagnostic evidence. However, it is simply unacceptable for a customer to hand over a fully functional laptop and then be told that it no longer turns on when it comes back from the service center.

Another important issue is the warranty itself. I wanted to benefit from Monster's extended warranty service and sent my laptop back to the service center following the company's instructions. My intention was to have the device covered by the extended warranty. Instead, before the warranty process could even be completed, I was presented with a 25,900 TL motherboard replacement charge.

Monster advertises services such as lifetime maintenance support and extended warranty coverage. However, this experience raises a serious question: What happens to customers' fully functional laptops when they are sent to Monster for maintenance or other service procedures? Customers trust the company and hand over their devices in working condition. The devices' operational status is documented in the service intake photographs. Yet, customers are subsequent