Prime Video Account Recovery – Can't Receive Verification Code on Old Phone Number

I have a problem accessing my Prime Video account because the system is asking for a verification code that is sent to my old phone number. I forgot my password about a year ago and since then I have not been able to log in to my account. I still remember the email address of my account, but I changed my phone number a long time ago and I can no longer receive SMS on the old number. When I try to reset my password, Prime Video only offers verification via the old phone number, so I am stuck at the login and password reset screens and cannot proceed. I have tried to get help, but I keep being redirected back to the login section without any option to update my phone number or verify my identity in another way. I kindly request that my identity be verified through my email address or another method and that my phone number on the account be updated to my current number so that I can regain access to my Prime Video account and continue using the service.