Vodafone disregards disabled rights. I recently switched my GSM number from Turkcell to Vodafone. Afterwards, I told the Vodafone dealer who switched me that I had a disabled report and wanted to benefit from %25 disabled discount, which all other GSM companies give. He told me that Vodafone do not give such a discount. However, I had previously benefited from this discount from other GSM operators like Turkcell and Türk Telekom. When I called Vodafone customer service and explained the situation, they asked me to send my 87% disabled report to an e-mail address they gave me. Then, they called me and said that my request was right and that I should benefit from the disabled discount. But, they also said that I should not submit the report by e-mail but to a Vodafone dealer. So I first applied to the Mimaroba branch that switched me to Vodafone. The dealer told me that they could not enter the report into the system because they were not a main dealer. So I went to the Vodafone main dealer in Beylikdüzü Migros AVM. When I explained the situation, they said that my request was right, that they could normally process the report into the system, but that I could only submit this report to the dealer I switched to Vodafone, and that they did not have the authority to do anything. I want my disability report to be taken into consideration and the 25% disability discount to be reflected on my Vodafone number 533***4585 bill immediately. Otherwise, I will have to state with regret that I will have to switch all my numbers from Vodafone to one of the other operators and that I will share my grievances on all social media accounts and complaint sites.
At Vodafone, I transferred my spouse's line to my name, but Vodafone doesn't seem to care about dealing with customers at their official locations (mall-based dealers), claiming that their system is down. So we went to a regular dealer, where they charged us an extra 500 TL under the guise of an "ex...
I've been a Vodafone mobile user for years (0542*****53), and I'm also disabled. I get the same phone call every year: "You can't continue with this plan." While I've grown accustomed to this routine, one constant demand weighs heavily on me - the annual request for my disability documents and repor...
I participated in Vodafone's mobile payment campaigns, expecting around 140 TL in discounts, but they only provided a mere 5.99 TL discount. Even the discount from my previous bill, three months ago, was not applied. I paid a total of 441 TL, but they only gave me a 68 TL discount when 60 TL more sh...
I have been having network problems on my postpaid Vodafone line for 15 days, my voice calls are cut off and I cannot use the mobile internet. Thinking that there is infrastructure work in the region where it is located, I explained the customer service distribution situation. Information was given ...
I've been having a difficult time with Vodafone. I ordered a product three months ago that is still listed as "in transit" in the shipping status. Even though I canceled the order three months ago, it still appears on my bill, and Vodafone refuses to cancel it. When I call their customer service, I ...
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