On 14 January, I placed an order for a bed set including base, headboard and mattress via Vivense. My order number is E69808571560. The estimated delivery date for my order was changed three times, and I was finally informed that it would be delivered on 17 February. However, today is 28 February an...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
We purchased two youth room sets and one bedroom set from Vivense. Although they said the delivery would be on October 15, as of October 29, the order still hasn’t been fully delivered. Not only did it arrive late, but some of the parts were also missing. For example, the second youth room still doe...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
On August 15, I ordered the Lina Bedroom Set and Masse Corner Sofa from Vivense and paid the full amount, including delivery and installation. My delivery address is in Konyaaltı, Antalya, on the 12th floor, but I was told that items could only be carried up to 30 deci and a maximum of the 6th floor...
I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delive...
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing happened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not ...
Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense customer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effect...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
I bought the Lora sofa set and dining table from Vivense, expecting everything to go well, but honestly, I’m pretty disappointed with what I got. When the dining table arrived, three different parts were broken. Of the three issues, only one has been sorted out so far, while the other two are still ...
Vivense is a regret! I wish I had paid attention to the reviews—my biggest mistake was ignoring them. The product they sent was missing a hinge. I clearly explained the issue by giving the exact number of missing pieces, as advised by my installer. I even received a message saying the missing hinge ...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
Regarding the Issues I Experienced with My Vivense (Online) Order No. 8e9507274289, Dated March 1, 2025 Products Ordered: Novado Standing Wardrobe, 4 Doors, Black Handles, Model GM 070-a Installation Service I will try to briefly explain my grievances without delving into excessive detail. Shortly a...
Purchased a wardrobe from Vivense, and also paid for the installation service 4 months ago. No one came to do the installation till this day, I even emailed them several times and they said they will send someone to install it but never. I do not recommend purhcasing anything from Vivense ever again...
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
On December 22, 2024, I purchased the Golden Deer Frank Ray 50X70 Framed Canvas Set from Vivense with order number 655f07213738. Since the product did not meet my quality expectations, I exercised my right of withdrawal and requested a return on December 28, 2024. Vivense customer service informed m...
I ordered two 3-seater sofas from Vivense in November 2024, with a final delivery date of January 2, 2025. However, there is still no sign of the sofas, nor have I received any updates. I am a teacher in the eastern region and urgently need these sofas for my home, yet all I am told is that the prod...
I ordered the Milas set from Vivense on November 19, 2024, and was promised delivery in December 2024. Every time I reach out to inquire about my order, I get unclear responses like “it’s loaded onto the truck,” “the vehicle hasn’t left,” or “the vehicle isn’t full yet.” The responses indicate a lac...
"There has still been no response. I want you to send the product I purchased to my address immediately."
I placed my order number 9b1507172190 on 5.11.2024. I received a message saying that the bookcase in my order was shipped on 05.12.2024. However, it didn't even tell which cargo it was, and I couldn't access the cargo information either on the website or through the application. The tracking link th...
I'm really disappointed with my decision to go with Vivense for my purchase; it has turned out to be one of the most frustrating shopping experiences I've encountered. My order has been delayed for more than a month and a half, and after numerous attempts to get in touch with someone who could help,...