Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situation, and they canceled my order on 06.05.2025 without even asking for my approval, claiming that the product could not be supplied. What’s even more frustrating is that the product is still listed for sale on their website — I guess just to victimize other people next. I find it highly irresponsible that such a large platform cannot even manage basic supplier communication. They communicate with their suppliers via e-mail, and they cannot even call them directly — thank God they don’t rely on smoke signals. A very primitive company overall. Order No: 711e07318914.
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
I am extremely frustrated with my Vivense order. It was placed on 26-12-2023 with order number SS15e306736276, and it has been over a month without any sign of delivery. I haven't received a tracking number, and the order tracking page has shown "in transit" for several days now. Approximately 10 da...
On January 1, 2025, I ordered a TV stand from Vivense. When I saw that the delivery time was approximately 25 days, I decided to cancel my order within 24 hours. However, it’s impossible to reach their live support by phone, as they direct you to their support email address. I sent a cancellation re...
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
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