Vivense Canceled My Order Without Asking and Never Shipped the Product
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situation, and they canceled my order on 06.05.2025 without even asking for my approval, claiming that the product could not be supplied. What’s even more frustrating is that the product is still listed for sale on their website — I guess just to victimize other people next. I find it highly irresponsible that such a large platform cannot even manage basic supplier communication. They communicate with their suppliers via e-mail, and they cannot even call them directly — thank God they don’t rely on smoke signals. A very primitive company overall. Order No: 711e07318914.
They keep saying the same things, that they will get back to me, but no one responds, there is no solution, no refund, and they haven't refunded my money. All I've gotten is two weeks of stalling and wasted time...
No one has responded or provided any information yet; I have never seen such an irresponsible company, and they have not refunded my money either. I urgently request that the necessary action be taken.
No one has gotten back to me, no refund has been issued, I have been dealing with you for a month, enough is enough.
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For your questions, suggestions, and opinions about Vivense, you can contact us using the contact information below. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
