Vivense has still not delivered the furniture I purchased from Vivense.com on December 28, 2024, to my address, without providing any justification. The planned delivery date was stated as January 14-17, but it has long passed. I am highly dissatisfied with the customer service that cannot be reached through the call center, the company representatives whose phones are constantly switched off, and the support team that only communicates through WhatsApp. Their responses lack clarity and fail to provide any concrete information about the delivery of my order.
When I ask via WhatsApp about the delivery date, the only response I receive is "as soon as possible," which is unprofessional and unacceptable in 2025. This level of service feels amateurish and frustrating. The After-Sales Services Manager, A. Ç., whom I contacted via correspondence, has not responded, despite stating that they would provide updates.
I am filing a complaint about the poor service I have received and hold the entire Vivense team accountable for their negligence and lack of professionalism. I expect immediate action to resolve this issue and for my order to be delivered promptly.
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I ordered two 3-seater sofas from Vivense in November 2024, with a final delivery date of January 2, 2025. However, there is still no sign of the sofas, nor have I received any updates. I am a teacher in the eastern region and urgently need these sofas for my home, yet all I am told is that the prod...
On December 29, 2023, I placed an order with an estimated delivery window of January 22-25. Today is January 31st, and the item is still nowhere to be found. Dealing with customer service has been quite frustrating, as I've been trying to get someone to help with my issue for the past 5 days. Regret...
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
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