I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delivery to Antalya/Kepez. During this period, I've contacted Vivense customer service numerous times. Each time, I was given different dates, and I called approximately 10 times in total, both morning and evening. However, I was constantly ignored and treated unfairly. I still haven't received the product. I need my sofa delivered urgently. If that's not possible, I expect Vivense to at least apologize and offer a solution to address my grievance. I'm seriously inconvenienced by the broken promises; otherwise, I will be filing a lawsuit with the relevant authorities.
We ordered 3-seater sofas and 1 armchair from Vivense Bornova store on June 9, 2024, with a fast delivery campaign, with the order number "9bea07001237". It was promised that they had a ready-made 3-seater sofa product and that it would be delivered within 6 days and would be delivered on June 17 at...
I ordered two 3-seater sofas from Vivense in November 2024, with a final delivery date of January 2, 2025. However, there is still no sign of the sofas, nor have I received any updates. I am a teacher in the eastern region and urgently need these sofas for my home, yet all I am told is that the prod...
On 12.02.2025, one of the products delivered (3-seater sofa) was delivered to me faulty, below the quality limit, with faulty stitching. The support request I opened on the same date via vivense.com was deleted without informing me. When I reached out to customer service again on 13.02.2025 for the ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
Comments