Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense customer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effectively prevents me from exercising my right of withdrawal and constitutes an unlawful delay of the process. According to the Turkish Law No. 6502 on Consumer Protection, the consumer has the right to withdraw from a distance contract within 14 days from delivery without any justification. Preventing the use of this right by delaying necessary steps results in consumer harm and is legally unacceptable. I request that the return code be provided to me immediately and that the return process be completed without further delay. Otherwise, I will exercise my legal rights accordingly.
placed an order (Order Code: c08706647799) for specific products from Vivense Teknoloji Hizmetleri ve Ticaret A.S. on November 28, 2023. Some of the selected products were rendered defective during the installation by the brand's installation team. The brand's inspection team acknowledged that all i...
We placed an order for a TV unit from Vivense on 11.11.2023, with an indicated delivery date between December 4th and 7th. As of now, it has been 9 days beyond the specified delivery date. The order number is eede06579866. Despite multiple emails, phone calls, and even visiting their store in Ümrani...
On December 22, 2024, I purchased the Golden Deer Frank Ray 50X70 Framed Canvas Set from Vivense with order number 655f07213738. Since the product did not meet my quality expectations, I exercised my right of withdrawal and requested a return on December 28, 2024. Vivense customer service informed m...
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
We placed an order for a sofa from the Vivense Turkey on 06.07.2024, but unfortunately, our product was never delivered. Surprisingly, their partnership with the manufacturer came to an end, yet they neglected to notify us. We waited for what felt like an eternity for a sofa that never arrived! We a...
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