Vivense Cancelled Order Faces 30% Deduction After Delivery Delay
I purchased a vase from Vivense Mersin Erdemli branch and paid the full amount on 26 May 2026. At the time of purchase, a delivery date was promised, however the product was not delivered on the agreed date, and 23 days passed without any delivery. Due to this delay, on 18 June 2026 I requested the cancellation of my order with number b72108664692. When I called the Vivense contact number twice regarding the cancellation and refund process, I was told that if I cancelled, 30% of the amount would be deducted. I find it unfair to be charged a 30% deduction when the product was not delivered on time and the delay is not caused by me. I request my order to be cancelled without any deduction, a full refund of the price I paid, and an apology for the inconvenience and wasted time caused by the delay and this deduction policy, and I expect Vivense to resolve this issue as soon as possible.
Today, June 23, I'm still waiting, and Vivense keeps making up excuses by saying "still pulling a fake".
On May 26, 2026, I bought four items from the Mersin Erdemli Vivense branch, but the vase was not delivered. After waiting ten days, I was told it would be supplied between June 15–18, yet it still hasn't arrived. When I called on June 12, they said the product was still 'being prepared' and told me that a 30% deduction would be applied to my cancellation request. Now I want the product cancelled and refunded in full without any deduction.
Hello, First of all, we would like to express that we are very sorry for the negative experience you have encountered. Following our phone conversation, the necessary information regarding the matter has been provided to you. You can be assured that the necessary steps will be taken to resolve the issue. Thank you for your understanding, and we wish you healthy days. Sincerely, Solution Center
Hello, First of all, we would like to express that we are very sorry for the negative experience you have encountered. Following our phone conversation, the necessary information has been provided to you regarding the matter. You can be assured that the necessary steps will be taken to resolve the issue. Thank you for your understanding, and we wish you healthy days ahead. Sincerely, Solution Center
