Regarding the Issues I Experienced with My Vivense (Online) Order No. 8e9507274289, Dated March 1, 2025 Products Ordered: Novado Standing Wardrobe, 4 Doors, Black Handles, Model GM 070-a Installation Service I will try to briefly explain my grievances without delving into excessive detail. Shortly after placing my order, Horoz Logistics delivered the products but left them at the door without carrying them upstairs. No installation date was provided, and contacting them was impossible—they were supposed to call me. Two weeks later, they finally called and said they could come on a specific day but gave no time window, forcing me to wait at home all day. The installation team refused to carry the products upstairs. After a brief argument, we ended up moving them upstairs together. When I asked for the wardrobe to be installed on the balcony, they assessed the area for just 30 seconds, declared, "It can’t be installed here," and left. They abandoned the products in my home, stating, "You’ll need to resolve the rest with the support team. We can’t reach them either." What followed was another ordeal. Communicating with Vivense has been extremely difficult. After emails and WhatsApp messages, they replied on March 19, claiming the wardrobe "Product was custom-made" and thus non-refundable, though they said I could request a refund for the installation service. Since then, I’ve repeatedly tried contacting them via WhatsApp and [email protected]. I’ve sent countless emails and complaints but have received no response or refund. The entire process has been a fiasco. I would never recommend Vivense to anyone. If anyone still chooses to shop here, they should seriously reconsider delivery and installation logistics. They expect you to handle furniture transportation yourself, and their attitude is deeply unprofessional. I hope my grievances are resolved as soon as possible.
I bought a modular wardrobe from Vivense brand on 22.07.2024. When I talked to the store I bought it, they told me that there was a stocked product and a sale was made in this way. Although I asked many times while it was being sold, they stated that the stocked product delivery date would not take ...
To the Authorities of Vivense Technology Services and Trade Inc., On February 10, 2025, I purchased the Atlas 6-Door 2-Drawer White Wardrobe (180 cm, without Mirror) from your company. The product was delivered on February 19, 2025. Since I was not at home during the weekdays, I was only able to sta...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
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