Vivense Failed to Deliver the Milas Set as Promised Since December
I ordered the Milas set from Vivense on November 19, 2024, and was promised delivery in December 2024. Every time I reach out to inquire about my order, I get unclear responses like “it’s loaded onto the truck,” “the vehicle hasn’t left,” or “the vehicle isn’t full yet.” The responses indicate a lack of proper follow-up and transparency about my order's status. Since December, I've found myself in a frustrating and unclear situation. I had high hopes for Vivense, but this experience has made me question my choice to shop with them. I need prompt action to address this problem.
Hello, The issues you have reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, notifications from our valued customers are very important to us. For your questions, suggestions, and opinions about Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center
Unfortunately, the product I received is not the same as the one in the image. Also, the parts that appear to be wood are stickers; misleading images were used, and the furniture features were not provided in detail. Vivense is a regret.
