I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service they utilize. It's really frustrating to deal with such a significant delay for something that should be straightforward. Every time I reach out, I receive unclear assurances but no real follow-through. I anticipated a higher standard from a company that claims to be professional. The product remains here, untouched and in poor condition, while I continue to wait for a satisfactory resolution. This whole experience has really tried my patience and made me doubt their dependability.
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my...
I'm really disappointed with my decision to go with Vivense for my purchase; it has turned out to be one of the most frustrating shopping experiences I've encountered. My order has been delayed for more than a month and a half, and after numerous attempts to get in touch with someone who could help,...
I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay i...
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
Comments