I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but no one actually follows up. Their WhatsApp support is extremely poor—there’s no live agent, and the chatbot doesn’t understand what I write. I even tried calling their customer service, but I was either kept on hold or redirected endlessly. When I ask, “When will they come for installation? Here’s my order number,” the only response I get is, “No information available.” This level of customer service is unacceptable.
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arrived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...
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