In February 2026, I placed an order via Vivense for a Lena Keten Orta Modül sofa to be delivered to Ankara Gölbaşı. My o...rder, with number debd08600925, was created on 24/02/2026 and paid by credit card. Since then, for about three months, I have been experiencing a serious grievance due to the order
On April 13, 2026, I purchased Lenta shelf-style garden furniture and a wardrobe from the Vivense Mersin Yenişehir branc...h. The exact garden furniture model I originally wanted was not available in the store, but based on the recommendations and guidance provided there, and my own estimation that it
I ordered the Evlight two-piece jute tassel chandelier set from Vivense on February 2. The product was delivered to me o...n February 7, but when I opened the package, I saw that the base of the floor lamp was completely missing from the set. I reported the missing part the same day, and I was told tha
On August 15, I ordered the Lina Bedroom Set and Masse Corner Sofa from Vivense and paid the full amount, including deli...very and installation. My delivery address is in Konyaaltı, Antalya, on the 12th floor, but I was told that items could only be carried up to 30 deci and a maximum of the 6th floor
I ordered a Perenna 3-Seater Sofa from Vivense. My order number is 8434811A13691066. I was given a delivery date between... September 1st and 8th. However, the product has been in the warehouse for a week and was told it would be delivered on the 9th, but it still hasn't arrived. I'm expecting a delive
On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was n...o damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee.
I purchased a 90×190 cm bed online from Vivense (Order No: FO7D064851e). About 3–5 months after buying it, a serious col...lapse appeared in the middle of the mattress and spread toward the edges. I paid ₺8,153.20 for the product, and as far as I know, it has a 2-year warranty. After experiencing this
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refun...d would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is
We haven't been able to reach them for the past month for the installation service that is supposed to be done within a ...week after delivery. Reaching Vivense by phone is basically impossible, just so you know. If you're looking for someone to talk to, forget it—there simply isn't anyone. When you tr
I ordered 2 chairs from Vivense on June 6th with the expectation that they would be delivered before the 23rd—nothing ha...ppened. I contacted the support desk multiple times, and each time I received the same meaningless response: "We will contact the related department and let you know." This is not
Deliberate delay of the initiated return process and failure to provide the return code. I was contacted by Vivense cust...omer service and informed that the return process for my order had been initiated. However, despite the time that has passed, the return code has not yet been provided. This effect
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple is...sues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already... collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were
I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arr...ived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan
When I bought a swing and a table set made from shelves from Vivense, I thought the process would be easy and profession...al. That being said, I was shocked when the goods came and I realized I needed to rent a crane to put them together—something the salesperson never told me before the sale. This ve
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been m...oving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th
On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee mys...elf because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m
I placed an order for a product on Vivense’s website on May 25. Just a few days after I placed my order, I saw that the ...same item was featured in a new campaign with a lower price. As my product has not yet been shipped, I believe it’s reasonable to request a refund for the price difference or, at t
I bought the Lora sofa set and dining table from Vivense, expecting everything to go well, but honestly, I’m pretty disa...ppointed with what I got. When the dining table arrived, three different parts were broken. Of the three issues, only one has been sorted out so far, while the other two are still
I ordered something from Vivense, but I messed up when picking the product. I thought it was just a regular item, so I a...sked if I could return it if it didn’t fit. I was surprised to find out that I couldn't return it since it was labeled as a custom-made product. I didn't order a custom-sized or pe
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my or...der has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen
I bought about six pieces of furniture from Vivense, looking forward to a seamless and enjoyable shopping experience. Un...fortunately, my experience took a turn for the worse when I attempted to return only two of the items. I contacted customer service regarding my return request, but it was denied w
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with... the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending t...he correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but
