I bought about six pieces of furniture from Vivense, looking forward to a seamless and enjoyable shopping experience. Unfortunately, my experience took a turn for the worse when I attempted to return only two of the items. I contacted customer service regarding my return request, but it was denied without any clear explanation. I was surprised by the strict policies, particularly since the products didn't align with my requirements. I felt frustrated and disappointed by the lack of consideration in the process. The most frustrating part was the absence of responsibility and understanding I encountered during the process. Following this experience, my confidence in Vivense has been entirely shattered. I will not be buying from them again, and I strongly recommend that anyone thinking about their products take a moment to reconsider before making a purchase.
I recently made a purchase from Vivense, but they continuously postponed the delivery of my order. After numerous tries to reach customer service, it took a complete 2 months for my product to be delivered. Feeling annoyed, I chose to address the problem by submitting a complaint to Consumer Rights....
I bought a corner sofa set from Vivense in February last year, but within less than six months, the cushions had already collapsed. I couldn’t reach anyone for the warranty—my emails went unanswered. Later, I asked for help at the store, and they assisted me with the warranty process. My sofas were ...
I'm really disappointed with my decision to go with Vivense for my purchase; it has turned out to be one of the most frustrating shopping experiences I've encountered. My order has been delayed for more than a month and a half, and after numerous attempts to get in touch with someone who could help,...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
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