On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was no damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee. I contacted Vivense customer service several times to resolve the issue, and each time I was told that my request had been received. However, no solution has been provided so far regarding the delivery of the correct parts. I request that the drawers of the dresser in my order be sent to me in white, as I originally purchased. I kindly ask for my issue to be resolved as soon as possible.
On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee myself because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
To the Authorities of Vivense Technology Services and Trade Inc., On February 10, 2025, I purchased the Atlas 6-Door 2-Drawer White Wardrobe (180 cm, without Mirror) from your company. The product was delivered on February 19, 2025. Since I was not at home during the weekdays, I was only able to sta...
On July 13, 2025, I purchased one table and four chairs (Order No: 139f07389686) from the Vivense Çiğli store, paying a total of ₺29,788.20 plus an ad...
Hello, I purchased a seven-piece set from Vivense on October 6, 2023, at a discounted price of ₺61,078. Unfortunately, the work desk, as seen in the images, arrived defective or broken three times in a row. The latest desk, sent on November 24, 2023, was supposed to be picked up by Horoz Lojistik fo...
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