Vivense Sent My White Dresser With Brown Drawers Instead of White
On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was no damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee. I contacted Vivense customer service several times to resolve the issue, and each time I was told that my request had been received. However, no solution has been provided so far regarding the delivery of the correct parts. I request that the drawers of the dresser in my order be sent to me in white, as I originally purchased. I kindly ask for my issue to be resolved as soon as possible.
Hello, We called you on 21-08 via your registered phone number, but we were unable to reach you. If you could let us know a convenient time, we would like to contact you. Best regards, Solution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For your questions, suggestions, and opinions about Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
