I ordered something from Vivense, but I messed up when picking the product. I thought it was just a regular item, so I asked if I could return it if it didn’t fit. I was surprised to find out that I couldn't return it since it was labeled as a custom-made product. I didn't order a custom-sized or personalized piece—this was just a regular cabinet that was on their website. I was really taken aback by how they just wouldn’t budge or show any understanding. I tried to get in touch with someone who could really assist me, but every time I tried to talk to a real person, I just got automated responses or hit a wall. I'm feeling overlooked and really wish I hadn't put my trust in a company that just leaves customers hanging when issues arise.
I bought a chandelier from Vivense and the wrong chandelier arrived; I ordered another chandelier and this time it arrived broken. I made a payment and they said it was incomplete, I sent the amount they said again, I sent the incomplete payment, Vivense is the one who told me the amount. They work so amateurishly. Even a calm person would go crazy if they shopped from Vivense. If you don't want to be disgraced with your money, stay away from this product.
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
Vivense is a regret! I wish I had paid attention to the reviews—my biggest mistake was ignoring them. The product they sent was missing a hinge. I clearly explained the issue by giving the exact number of missing pieces, as advised by my installer. I even received a message saying the missing hinge ...
I purchased a product from Vivense and regretted my decision. To avoid any issues with the installation, I paid their company a setup fee so I would have a point of contact if something went wrong. I ordered a white cabinet, but the one delivered was defective with grey doors. I contacted customer ...
I purchased a bed base, headboard, and mattress from Vivense. After waiting for three months, they finally delivered the order, but it was completely wrong and incomplete. Instead of the 150x200 size I ordered, they delivered an 80x200 mattress and left out the headboard. It's unbelievable how they ...
I purchased a kitchen table from Vivense about a month ago, but they sent the wrong color for the model I ordered. Despite requesting an exchange, they sent the same incorrect table again. Taking matters into my own hands, I returned the table with the delivery person, prompting a new exchange proce...
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