Vivense Refused to Accept Return for a Standard Cabinet I Mistakenly Ordered
I ordered something from Vivense, but I messed up when picking the product. I thought it was just a regular item, so I asked if I could return it if it didn’t fit. I was surprised to find out that I couldn't return it since it was labeled as a custom-made product. I didn't order a custom-sized or personalized piece—this was just a regular cabinet that was on their website. I was really taken aback by how they just wouldn’t budge or show any understanding. I tried to get in touch with someone who could really assist me, but every time I tried to talk to a real person, I just got automated responses or hit a wall. I'm feeling overlooked and really wish I hadn't put my trust in a company that just leaves customers hanging when issues arise.
Progress
I bought a chandelier from Vivense and the wrong chandelier arrived; I ordered another chandelier and this time it arrived broken. I made a payment and they said it was incomplete, I sent the amount they said again, I sent the incomplete payment, Vivense is the one who told me the amount. They work so amateurishly. Even a calm person would go crazy if they shopped from Vivense. If you don't want to be disgraced with your money, stay away from this product.
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For your questions, suggestions, and opinions about Vivense, you can contact us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
