Amazon Delays $101 Refund Despite Confirmed UPS Return

I ordered a Jonathan Espina hand woven 6x6 area rug from Amazon.com USA on October 1, 2026 under order number 111-0261 999-7945055. The rug did not resolve my issue, and Amazon sent me a replacement that I did not want because it was the exact same size as the original rug and did not solve the problem either. On October 7, 2026, I returned both 6x6 rugs via UPS in a single shipment, and I have the UPS receipt showing that both items were received by UPS and sent back to Amazon. The total refund I am owed is $101.00 for this order. Despite this, my refund has still not been issued. On October 27, 2026, I called Amazon customer service and spoke with a representative named Rea for the second time. She assured me I would receive my $101.00 refund within 24 hours. Today is November 4, 2026, and I have still not received any part of this refund. I am very frustrated by this delay and by the fact that I have had to follow up multiple times for a straightforward return. I request that Amazon immediately process and issue my full refund of $101.00 for the returned Jonathan Espina 6x6 rugs and confirm this in writing.