I placed an order for a product on Vivense’s website on May 25. Just a few days after I placed my order, I saw that the same item was featured in a new campaign with a lower price. As my product has not yet been shipped, I believe it’s reasonable to request a refund for the price difference or, at the very least, a coupon of equal value to be credited to my account. I’ve already paid the full price, and it seems unfair to miss out on a promotion simply because I placed my order a bit earlier. I urge Vivense to take this situation into account and offer a resolution that demonstrates their commitment to customer satisfaction.
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
I placed an order with Vivense five months ago, and to my disappointment, it has yet to be delivered as of March 28, 2024. I've already made the payment, but I still haven't received the product. In addition, I'm having trouble getting in touch with the store where I made the purchase and customer s...
I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay i...
I am extremely frustrated with my Vivense order. It was placed on 26-12-2023 with order number SS15e306736276, and it has been over a month without any sign of delivery. I haven't received a tracking number, and the order tracking page has shown "in transit" for several days now. Approximately 10 da...
Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my...
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