Vivense Sends Incomplete Order Twice – Missing Lamp Parts Not Delivered
I ordered the Evlight two-piece jute tassel chandelier set from Vivense on February 2. The product was delivered to me on February 7, but when I opened the package, I saw that the base of the floor lamp was completely missing from the set. I reported the missing part the same day, and I was told that the part would be supplied.
After this entire waiting period, the floor lamp base was finally delivered to me on March 14. However, this time, out of the three-piece base set, only two pieces were sent, and one piece was still missing. In other words, not only was the product delivered late, but it continues to be sent incomplete and incorrect.
I want the issue I experienced with my order number SS33f307585451 to be resolved immediately. I specifically chose to shop from Vivense again because I really liked this chandelier set, but I have been disappointed once more. My request is that the missing third piece be shipped to me correctly and completely by Monday without any further delay.
I contacted Vivense customer service via WhatsApp, and I was told that I would receive a response as soon as possible, but no concrete solution has been provided yet. I request that my issue be resolved urgently; otherwise, I will exercise my legal rights and file a complaint with the Consumer Arbitration Committee.
Hello Ms. Damla, Your missing part has been delivered. The issues you reported have been resolved and your satisfaction has been ensured. Because we place great importance on customer satisfaction, the feedback we receive from valued customers like you is very important to us. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center
On October 21 I placed an order for a floor lamp and chandelier set on Vivense’s website. When my order was first delivered, the legs of the floor lamp were missing. I opened a case for the missing parts and one leg arrived about two months later. However, it turned out that the other leg was still missing. When I contacted Vivense again, they said they would also order the remaining leg, and that piece arrived about a month later, but this time it was delivered broken. As a result, for a single floor lamp and chandelier set I have received multiple partial deliveries, and I still have a broken leg in my hands. I have been dealing with this for roughly four months and the problem has never been resolved permanently. Every time I speak with customer service they say “we will send whatever is missing,” but the items that arrive are either incomplete or broken, and the process never reaches completion. I had previously bought a dining table from Vivense for my sister and had an issue with the invoice. Despite that, I liked the product and wanted to give it another chance; however, after this experience I no longer want to shop with Vivense in any way and I do not recommend them to anyone. I would like to explicitly state that I want the process I experienced with order number 2a6d08586407 to be officially recorded and that the brand should not be associated with such problematic processes.
Hello Ms. Damla, We sincerely apologize for the situation. Your order has been recreated with the number SS8e8207616189. We have communicated the urgency. As soon as it is ready, we will send it to you. With our regards.
Hello Ms. Damla, Your order of 1 piece Foot - Wood has been delivered. We are very sorry for unintentionally keeping you waiting. Thank you for your understanding, and we wish you a good day. Sincerely, Solution Center
I never wanted you to send me the wooden leg. After my five requests, having the request finally fulfilled does not satisfy me at all, so let the wooden product stay with you, and I will never choose your brand again.
