We haven't been able to reach them for the past month for the installation service that is supposed to be done within a week after delivery. Reaching Vivense by phone is basically impossible, just so you know. If you're looking for someone to talk to, forget it—there simply isn't anyone. When you try to navigate the phone menu, it tells you there is no after-sales support request for this number and then hangs up on you. Never—and I mean never—buy any service from Vivense that requires installation or where you have to pay for installation. We've sent countless emails for a month. For the last three weeks, the only response we've gotten is the standard line: "You will be contacted as soon as possible for installation." I kept insisting and emailing every single day, because email is the only (barely working) communication channel. And in the end, I even got an email telling me to stop emailing them :) People say it's cheap, they have a good website, so you buy and move on—but listen, I'm warning you: do not buy any product that requires installation. It’s been nothing but a nightmare for the past month. Wait for us, Consumer Arbitration Committee.
My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is ...
It's been 27 days and I have yet to receive an answer from Vivense. Their post-sales service has been an utter disappointment. If you want to spend money, be ignored, and have your calls blocked, here is the place. Over the course of three months, I called and wrote to them approximately 100 times, ...
I ordered an armchair and a TV unit from the company. They gave the delivery date as 19.07.2024. The armchair arrived at the beginning of August, but the TV unit did not arrive. I said okay, cancel and refund my money. The store said that they had made a request to the center for this, and that they...
After more than a month, Vivense has yet to return my money! Despite multiple emails to the customer service person, I have not received a single response. It's almost impossible to reach them by phone. This is simply unacceptable. No one should be withholding my money. There is no product, no commu...
Purchased a wardrobe from Vivense, and also paid for the installation service 4 months ago. No one came to do the installation till this day, I even emailed them several times and they said they will send someone to install it but never. I do not recommend purhcasing anything from Vivense ever again...
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