My order number 869a0735, which I placed with Vivense on June 7, 2025, was canceled on June 27, and I was told the refund would be deposited into my account within 14 business days. As of July 17, that timeframe has passed and I still haven’t received my refund. To everyone reading this: Vivense is a company that takes your money and leaves you in the dark—no responses on WhatsApp, no accountability. Every promise they make ends in a question mark. If you’re facing the same issue, don’t wait—apply to the Consumer Arbitration Board, file a complaint through official channels and take legal action if necessary. I’ve submitted all the complaints I can. Vivense thrives on holding your money, and based on similar complaints, some people have waited over a year for refunds. This company operates by selling products that don’t exist and using your money in the meantime. There’s no other company like it in Türkiye—one that profits off of your legal struggle.
The product I ordered from Vivense has not been delivered even though two weeks have passed. Since April 22, 2025, my order has been stuck in the approval stage. When I contact customer service, they keep saying they’re forwarding the issue to the supplier and will get back to me, but nothing happen...
Vivense never shipped my order that I placed on 22.04.2025, and they have been stalling for days, always responding with the same copy-paste sentences. Despite repeatedly following up, they offered no clear solution or timeline. We have been very victimized and had serious trouble with this situatio...
I ordered the Juno Coffee Table (TB4-133) from Vivense on January 31st, and the mobile app indicated it would be delivered between February 26th and 28th. When I called Vivense on February 26th-27th, I learned that the product couldn't be supplied at all. They offered a refund, so I requested it on ...
I ordered something from Vivense on September 24, 2024, with the order number 008507117023, and it’s been more than a month, but I still haven’t received it. I’ve emailed the company several times to find out what’s going on with my order, but I still haven’t heard anything back or received an updat...
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