Dear Vivense Team, I recently placed my first order through Vivense online, and unfortunately, I experienced multiple issues with damaged items. My order with the number EE1D07372793 was delivered with visible damage. Even the replacement part I requested arrived with minor defects. Additionally, my more recent order, 004707368005, also has several small damages on the bottom part of the product. Experiencing such problems consecutively in my very first shopping experience, along with delayed responses and insufficient resolution efforts, has significantly increased my dissatisfaction. Following these issues, I also requested a discount voucher and installation support, but unfortunately, these requests were not positively considered. Given the circumstances, I kindly ask for a re-evaluation of my case and hope for your support in addressing the inconvenience caused. Please find the attached images showing the damaged products. Thank you in advance for your assistance.
placed an order (Order Code: c08706647799) for specific products from Vivense Teknoloji Hizmetleri ve Ticaret A.S. on November 28, 2023. Some of the selected products were rendered defective during the installation by the brand's installation team. The brand's inspection team acknowledged that all i...
I placed an order with Vivense, but sadly, the product came damaged. Since I brought up the issue, everything has been moving at a snail's pace with no significant advancements. Vivense recognized the issue, yet they have not been able to arrange a return with Ceva Logistics, the delivery service th...
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On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee myself because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...
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