Vivense assembly error

On 29.04.2025, I purchased a white dresser from the Vivense website with order number 599b07325625. Although there was n...o damage during delivery, the drawers of the dresser were sent in brown instead of white. I paid a total of ₺849, including both the product itself and the additional assembly fee....

I bought two blue chairs from Vivense. One of them had unstable legs, but I didn’t complain. The other one, however, arr...ived incomplete—it was impossible to assemble one of the legs due to a missing part. The assembly team tried to attach the legs elsewhere, which completely ruined the chair’s balan...

When I bought a swing and a table set made from shelves from Vivense, I thought the process would be easy and profession...al. That being said, I was shocked when the goods came and I realized I needed to rent a crane to put them together—something the salesperson never told me before the sale. This ve...

On 22/05/2025, I purchased a bedroom set from Vivense. I agreed to buy a display item and even paid the delivery fee mys...elf because the product had no defects—no broken or damaged parts, just a very small scratch. However, when the item was delivered on 31/05/2025, it had multiple broken sections, m...

I bought the Lora sofa set and dining table from Vivense, expecting everything to go well, but honestly, I’m pretty disa...ppointed with what I got. When the dining table arrived, three different parts were broken. Of the three issues, only one has been sorted out so far, while the other two are still ...

I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending t...he correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...

Regarding the Issues I Experienced with My Vivense (Online) Order No. 8e9507274289, Dated March 1, 2025 Products Ordered...: Novado Standing Wardrobe, 4 Doors, Black Handles, Model GM 070-a Installation Service I will try to briefly explain my grievances without delving into excessive detail. Shortly a...

When we opened and assembled the product, we noticed that the parts did not fit together properly and were not sturdy. W...e tried to contact Vivense but could not reach anyone or find a phone number. We were told to contact them via email, but no one responded. I indicated through WhatsApp that I want...

On August 9, 2023, we purchased a sofa set and a bedroom set from the Vivence store in Kütahya. While we anticipated the...se products to be durable and of high quality, we experienced significant disappointment shortly thereafter. The sofa set exhibited severe sagging, foam deformation, and structural...

The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of time...s and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already pai...

I purchased the "Lissa TV Stand with Cabinet, Safirmeşe White (TT3-1123)" via Vivense. However, I am unable to assemble ...the product correctly because one of the four metal parts that make up the frame was sent incorrectly. As shown in the image, there is one metal part with a right-leaning slope and...

I purchased bedroom, living room, and dining room sets from the Modoko Vivense branch. Everything was assembled beautifu...lly, except the wardrobe in the bedroom, which still hasn’t been set up. My belongings are scattered everywhere. The reason for the delay is the missing hardware package and damage...

I purchased a bed and frame and mattress from this company in late 2023, It took them over 2 months to deliver this to u...s, and it was the wrong bed and parts. We got the bed 3 months ago. My daughter went to get into bed last night and the bed frame fell to the floor onto her foot!!! My daughter is ...

I bought a modular wardrobe from Vivense brand on 22.07.2024. When I talked to the store I bought it, they told me that ...there was a stocked product and a sale was made in this way. Although I asked many times while it was being sold, they stated that the stocked product delivery date would not take ...

I purchased a product from Vivense and regretted my decision. To avoid any issues with the installation, I paid their co...mpany a setup fee so I would have a point of contact if something went wrong. I ordered a white cabinet, but the one delivered was defective with grey doors. I contacted customer ...

I purchased a kitchen table set from Vivense, and within less than a year, the backrest slat on one of the chairs has co...me apart. I reported this defect under warranty, but after merely looking at photos, they declared it was user error. I've attached the photos for your consideration - does this lo...

I purchased the Eti Young Room Set, a 3-door model (TX3-345), from Vivense, which was supposed to be delivered between J...une 28 and July 5. However, it was delivered today, July 9. The subcontracted company that came for installation refused to assemble the set because there were small items in the r...

The products I purchased from Vivense have not arrived in July. We received... defective and unfinished products, and production was repeatedly halted wi...

I ordered the Solina bedroom set (order number 644c06877446) from Vivense on February 27, 2024. Despite 110 days passing..., I still haven't received it. A month ago, the set arrived, but it was returned without installation because it was beige instead of white as shown in the images and many parts we...

We bought a bedroom set from Vivense last October, and because our house was still under construction, we kept the items... in their sealed boxes. On May 5, 2024, we received the installation packages. The assembly team arrived on May 7th, and upon opening the packages, they discovered damage to four p...