Vivense Has Delayed My Wardrobe Installation for a Month and My Bedroom Is in Chaos
I purchased bedroom, living room, and dining room sets from the Modoko Vivense branch. Everything was assembled beautifully, except the wardrobe in the bedroom, which still hasn’t been set up. My belongings are scattered everywhere. The reason for the delay is the missing hardware package and damage to the side panel. I submitted a support request, and they told me production and installation would take 23 days. It’s been a month, and there’s still no progress. There’s no one to reach by phone, and we’re exchanging emails like high school kids. If I had placed a new order, it would have been produced and delivered by now. They’ve kept me waiting a month for two pieces, and my personal belongings are scattered, leaving my bedroom in chaos. Don’t give me a timeline, show me action this week. Everyone has their limits, are you testing mine?
Hello, First of all, we would like to express our deep regret for the negative experience you have encountered. The missing parts have been supplied and have reached the SScb0b07099907 distribution warehouse. They will contact you via SMS for your confirmation once the regional planning is established. Thank you for your understanding and we wish you healthy days. Best regards, Solution Center
I hope that this time you do your job properly.
