My Vivense Kitchen Set Falls Apart: Warranty Claim Denied on Chair Defect
I purchased a kitchen table set from Vivense, and within less than a year, the backrest slat on one of the chairs has come apart. I reported this defect under warranty, but after merely looking at photos, they declared it was user error. I've attached the photos for your consideration - does this look like user error to you? It's disappointing to see a company that can't even replace a small slat for the sake of customer satisfaction.
Progress
The company responded to my complaint on the complaint platform by saying, "The issues you have reported have been resolved and your satisfaction has been ensured." However, they did not provide any solution, and I was not even contacted. I guess they are responding automatically...
Hello, In order to check your order and provide you with more detailed information, we kindly ask you to share your order number or the contact information registered with the order (phone - email address) with us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Order Date: 31-10-2023 Order No: 63e506535115
Hello, The issues you reported have been resolved, and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For any questions, suggestions, or opinions about Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
How did you resolve my complaint? I haven't received any response, and my chair is still in the same condition. Can you provide some information... Do you consider it resolved just by writing "resolved" here?
