The assembly of the wardrobe I bought from Vivense still hasn't been finished since October. I’ve called a bunch of times and tried to follow up, but I haven’t heard anything back, and the system still says the installation service is on its way. It just adds to the frustration that I've already paid for the assembly service. Since I waited forever, I had to put the wardrobe together on my own. I need to get a refund for the installation fee I paid, and I need it urgently. If this problem isn't sorted out soon, I'll need to take legal steps. This whole situation has been really stressful, and I just want Vivense to take this seriously and get the refund sorted out right away.
I ordered a wardrobe from Vivense, but it wasn’t delivered on the promised date. I emailed their support team, but they didn’t provide any clear or helpful information. I’ve also tried reaching out to customer service, but haven’t been able to speak with anyone who can resolve the issue. The delay i...
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
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